- Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
- The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
- Defect fixes and resiliency related improvements
- Perform Application and DB scripts deployment
- Assist in training new Staff as well as customers on the technical side of the system and functionalities.
- Assist in investigation (L3 support) for user reported issues
- Able to write and comprehend complex SQL and Automation scripts
- Develop mitigating and/or preventive solutions.
- 2 shifts, 8am to 5pm and 1:30pm to 10:30pm
Requirements / Qualifications:
- Diploma/Bachelor’s degree in computerscience or other highly technical, scientific discipline
- 5-7 yrs of Technical / ApplicationSupport experience on multi technology platforms
- ITIL v3/v4 certification and strongservice oriented experience / background preferred.
- Experience in IT Service Operationspreferred.
- Strong knowledge and at least 5 years experience in C#.NET.
- Strong knowledge and at least 5 years experience in SQL Server.
- Strong Knowledge in Web basedProgramming.
- Strong Knowledge andunderstanding of IT industry environment and business needs.
- Proven experience supporting Web /Mobile / Client based applications
