000-000-0000
HRatPost@state.gov
Overview
- Open to the public
- All Interested Applicants / All Sources
- Indefinite subject to successful completion of probationary period
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is:
Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (8 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Duties
Basic Function of Position:
Incumbent works as an ACS Assistant in Dubai’s American Citizen Services (ACS) Unit that serves a resident American Citizen population in excess of 30,000 and annual visitors of over 500,000. Provides the full range of complex passport and citizenship services. Serves as case worker for Special Consular Services (SCS), with the focus on welfare/whereabouts, child custody and abduction, victims of crime, and arrests, among others. Advises officers on SCS case course of action and on routine services such as passport, reports of birth abroad, and notary services. Serves as ACS anti-fraud investigator and confirms the authenticity of documents for legal purposes. Responds to email and phone inquiries from customers, and to congressional inquiries on the full range of ACS issues. Manages and maintains American citizen registry system and American Liaison Network. Coordinates with USG agencies such as the Social Security Administration, Internal Revenue Service, and Department of Homeland Security to assist U.S. citizens in the UAE. On call after hours to assist in emergency cases and crises.
Qualifications and Evaluations
Note: All applicants must currently hold or be able to acquire a UAE residency visa to fill the position. For non-UAE nationals, the Mission assists in obtaining the required residency visa to lawfully work in the UAE. Refer to Eligibility Question #2 and Vacancy Question #1: If a non-UAE national has a valid UAE residency visa, they should answer Yes to Eligibility Q#2 and Vacancy Q#1, and attach a copy of residency visa.
EXPERIENCE: Three years of working experience in the area of consular or immigration customer services is required.
College or University studies is required.
LANGUAGE:
English Fluent - Level 4 “This may be tested”
Arabic Fluent - Level 4 “This may be tested”
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
The U.S. Mission is committed to a diverse, equitable, and inclusive workforce. We foster a culture of inclusion where people feel welcome, heard, and confident in their contributions. We strive to provide growth opportunities for everyone, and we empower all employees to be authentically themselves in the workplace.
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (Dubai/UAE) may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply
All candidates must be able to obtain and hold a security and Medical clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.
All Applicants:
- College Degree or University Studies Certificate
Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
- Passport copy
- DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission in (Dubai/UAE).
